FAQ
Account management and security
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025105
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 15, 2025374
- OKX Beginner's GuidePublished on Mar 20, 2023Updated on Jan 6, 20261,653
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202535
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025392
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025127
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025198
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20257
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202554
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 20257
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