FAQ

Account, security, and verification

What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Sep 27, 2025109
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 27, 202528
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202534
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025259
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202530
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Oct 15, 2025127
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025200
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025100
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126

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