FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 25, 202531,175
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,888
- How do I change my login password?Published on Aug 22, 2023Updated on Nov 17, 202519,173
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 8, 202625,533
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,909
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,454
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,411
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,899
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20256,165
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202523,030
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,770
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202557
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025869
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 20259
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,157
Showing 1-15 of 42 articles