FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,143
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202611,862
- How do I change my login password?Published on 22 Aug 2023Updated on 17 Nov 202519,163
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,353
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,438
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 17 Nov 20255,902
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,893
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202523,021
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,122
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202621
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025868
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202557
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 8 Sept 20254,064
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,002
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,155
Showing 1-15 of 36 articles